Customer Service

Welcome to our customer service page. Your satisfaction is important to us. If you have any questions about our products or services please contact us at custserv@equinoxgifts.com                                            

Product Questions    

We try to provide as much product information as possible in the product descriptions. However, if you have questions please contact us at the above e-mail address or phone number and we will do our best to help you out.    

Suggestions and Comments   

We welcome your suggestions and feedback. Please e-mail us at custserv@equinoxgifts.com

Returns 100% Satisfaction Guarantee    

Our goal is to sell high quality products from reputable companies. If you are not satisfied with a product you have purchased from equinoxgifts.com, you can return the item in its original condition within 30 days of purchase for a refund or exchange on the cost of that product. Please note that shipping and handling on returned merchandise is nonrefundable. * We regret that we are unable to accept returns of special order items.

To return an item, please e-mail us at custserv@equinoxgifts.com Inform us of the item you wish to return and we will respond to you with mailing instructions. We would also appreciate hearing the reason for your return in order to serve you better in the future.     


Your privacy is very important to us. We will never share any of your personal information with anyone outside of equinoxgifts.com.

Occasionally we may contact you by e-mail in order to notify you of special events for Equinox Gifts. If you do not wish to receive any e-mail notifications from us, please contact us and ask us to remove you from our e-mail mailing list. If you have any questions or problems, please contact us at custserv@equinoxgifts.com     

Customer Testimonials    

Oh my !!!! I received the Spirit Quartz Fairy for my sister-in-law's birthday present and was I taken back by the beauty and craftsmanship!!!!! I am absolutely SPEECHLESS!! if she doesn’t love it she is NUTS! I have fallen in love with it myself, and am definitely going to get one for myself but of course with different stones that I need-I showed my mom the pendant and she fell in love with it too as well as a male friend of mine whom one may say is a jewelry expert and he even stated how unique it is! I am quite sure you will be inundated with orders from New York as I am passing this along ! Thank you ,thank you , thank you, for quality beautiful reasonably priced products!!!

-Stacey from New York       

Hi, that's what I call a super fast service!!! It has just arrived this morning here in the UK which is Saturday January 31st 8-30 am. Well done, and we are very delighted with the crystal ball. Many thanks

-Carol from the UK


Susan the pendants came today and they are absolutely magical. The craft work is superb. They are darling and even better than I could have thought. They may be gifts in the future but, for now I'll enjoy these sweet babies. These are just beautiful - thanks again. Namaste - travel in light! 

-Carol from Oregon

I was looking for something very special and soulful for a “girlfriend group.” Not only did I find the perfect gifts, but Susan, one of the owners of Equinox, kept in close contact with me about shipping, making sure to honor my preferences. The gifts help me convey what I feel for these old and dear friends in a deeper, more meaningful way than any gifting in the past. I will definitely go to Equinox for any further gifts. (I’m also going to direct my husband that way for several things I saw for myself while I was shopping).

-Karen Blaylock, South Carolina

Dear Susan and Richard, I wanted to let you know that I had a very positive experience in going to your web site and ordering a pendulum kit. I found the web site attractive and informative and quite user-friendly. I have recommended it to many friends. It was easy to order the item over the internet and it arrived in a timely manner. I was pleased with the attractive case it comes in and with the pendulum itself. I am glad you two have decided to offer this service to the public. Thank you, 

-Serena Somers, San Diego, CA



Thank you for shopping at EquinoxGifts.com!



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